Here are the most commonly ask questions from our customers:

Frequently Asked Questions

How do boiling water taps work?

They come with a boiler tank that holds up water that is near-boiling point, which can be drawn through the tap with the turn of a handle. The boiler tank (and accompanying filter) is installed below your kitchen sink and is designed to be as compact as possible.

What are the benefits of filtered tap water?

The answer is simple - convenience. Kettles would become obsolete and your cooking workflow more efficient with an instant hot water tap.

There are many other benefits too, like sustainability and kitchen space. We summarise the foremost benefits along with some key considerations in this article. Read on to find out why we believe Instant Boiling Water Taps is the trend in modern homes.

What is a 3-in-1 tap?

A 3-in-1 tap encompasses three primary functions:

  • Filtered boiling water
  • Cold water
  • Hot water

Similar to a standard kitchen mixer tap, regular hot and cold water are sourced from the mains water supply. The boiling water, having undergone filtration, is stored in a dedicated boiler tank and can be dispensed through a separate handle for added convenience.

What is a 4-in-1 tap?

A 4-in-1 tap boasts four distinct functions:

  • Filtered boiling water
  • Filtered chilled water
  • Cold water
  • Hot water

The advanced system of a 4-in-1 tap grants you access to filtered water, in addition to filtered boiling water and standard hot and cold water, making it ideal for both drinking and culinary applications.

How long should a boiling water tap last?

The same as a traditional tap, a boiling water tap can last you about 10-15 years with the correct care and maintenance. If you have a filter for the tap, you’re meant to replace this about every six months according to the manufacturer . However this can vary depending on the tap and the water in your area. Please check product/brand description for the specific maintenance instructions.

Care and maintenance may only mean consistent cleaning of parts, as well as the replacement of old parts that may not work. A good thing with the boiling water taps, is that there should never be a need to replace the entire unit unless it gets really damaged. Each individual part should be easily replaceable.

Are boiling water taps costly to run?

The energy efficiency of boiling water taps is remarkable, with operating costs amounting to less than 10p per day. The most significant saving, however, is time. With a boiling water tap, the need to wait for the kettle to boil or water to be filtered is eliminated.

How do I install a boiling water tap?

Installing a boiling water tap is a straightforward process, requiring minimal tools and basic DIY/plumbing skills. However, the complexity increases if a new plug socket installation is necessary, warranting the recommendation to engage an electrician in such cases.

Your tap will be accompanied by a comprehensive installation guide for your reference or that of a professional. In essence, the installation involves:

  1. Fitting the tap to the kitchen sink
  2. Placing the boiler tank in the cupboard beneath the sink
  3. Connecting the tank to the provided filter and subsequently to the mains water supply
  4. Connecting the tap to the tank
  5. Plugging the tank into the wall and activating it
  6. Allowing the tank to fill with water and heat up (this initial process may take up to 10 minutes)
  7. Testing each water function by manipulating the handles

Upon completion, your boiling water tap is ready for use, offering a convenient and efficient solution for your daily needs.

How often do I need to change the filters?

Typically 6-8 months depending on the brand. Please check product page for exact requirement.

Do I need a plumber?

While it's not mandatory to engage a plumber for the installation of a boiling water tap, we recommend professional assistance if you possess limited DIY or plumbing expertise. Additionally, if the installation involves fitting a new plug socket, seeking the expertise of a qualified electrician is also advised.

What is your shipping and return Policy?

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched
straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and let you know.

Order Delivery:

Once your order has been placed and stock is available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at support@crystalfinesse.com so that we can help.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to support@crystalfinesse.com so that we can open an insurance claim on your behalf.

Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Please email returns@crystalfinesse.com should you decide to cancel the order. Depending on the brand and reason for return we will revert with the appropriate return instructions.

 

Do you ship internationally?

Unfortunately we only cover UK market at the moment but our ambition is to expand to international market So watch the space!

How much is the delivery cost?

Can I return my tap?

For any inquiries not covered in the FAQs below feell free to contact us using the form on our Contact Us Page.